Thursday, September 20, 2007

Placement of Buttons

I was trying to book my ticket on Air India website ( and realized the importance of the placement of buttons.

I filled up the flight details and subconsciously clicked on the Reset button instead of Continue button. Then I realized normally the button which is more likely to be used is placed first followed by the less likely one. E.g. Ok, Continue, Submit followed by Cancel, Reset.

On the second page the Continue button is followed by Reset button whereas on the first page Reset button is followed by Continue button. This even shows the consistency in the placement of the buttons on the website :)

Figure 1: To enter the journey details

Figure 2: Shows the flight information

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